Q&A for Problems with Orders

I need it mailed to Another Address

I lost my Shopping Cart! What do I do?

Shopping cart problems- bogs, refuses card, etc

My order is lost or damaged. What do I do?

If I'm not happy, what is your return policy?

My item was out of stock. How much longer?

I need Help! What is the best way to reach you?

Return to Our Help Main Page

I need it mailed to Another Address

Our cart asks for your billing address first and then the shipping name & address. If you need to change after completing your order, you can safely correct it online if before midnight the same day you ordered. If later, QUICKLY contact us here!

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I lost my Shopping Cart! What to Do?

The "View Cart" link is at the very top of our store page in the black bar. Clicking there will show all items added to your cart in the past week but have not yet paid for.

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Shopping Cart Problems?

1) Slow dial up internet? If so, then contact us to place your order by phone

2) Shopping cart stalled at end? Just click on the "View Cart" at the very top of the page. If the cart is empty, then your purchase went through and check for an "Order Confirmed" email in just a few moments. If not, try again or just call us.

3) Shopping Cart won't accept to your card? This usually means either your zip code or the 3 digit code on the card back differs from the swipe database. Did you enter you correct card billing address or move recently? You may have to try another card.

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Lost or Damaged Deliveries

Praises we have very, very few problems with our shipments! Please read the info below on any rare delivery problems that may arise within the USA and contact us. For Non-USA order problems see Here

1) If your order is lost- We will gladly resend, but do require a 30 day waiting period from the date mailed as the package is clearly labeled with both our addresses and always shows up either here or there. If you must have it for a deadline, just let us know to waive this waiting period and how you prefer to handle the billing or return charges when the original also arrives. If the package does return to us due to an incorrect address from your original order, we will send you a link to pay the re-shipping fee.

2) If your order is damaged-
a: Damaged outside- DO NOT OPEN THE PACKAGE! All carriers we use will return the package for free if it shows damaged and has NOT been opened. No matter how obvious the damage, once you open it they are released from responsibility! We will freely replace or credit you for any art that is received damaged if you DO NOT open it, notify us within 1 week and DO NOT throw away the original packaging until instructed to do so as it is often needed for our shipping claim! Usually the shipper will pick it up for inspection and bring the item(s) back to us.

b: Damaged inside- If the package appears fine but somehow the art is damaged within, we normally have you return it at our expense for mission work and send you a free replacment. Do note 2 exceptions- 1) on some prints there is extra white border around the image itself which is not covered by this policy. Any rare edge damage would be hidden behind a frame or mat edge anyway so this is rarely an issue. 2) sadly some have seemingly scanned (this IS illegal!) or otherwise used the art and then tried to return it. Please don't put us in this position.

3) Shipping Charges- We will credit either the shipping & item cost or replacement of any art received damaged or defective as above sent within the USA and also cover the return shipping of these damaged or defective art items to us if as normally required. We do not credit nor will be responsible for any shipping costs or damages incured if you choose to use a different carrier or method than we advise.

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What is your return policy?

Please see our Help page on Buying Art

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My item is delayed. How much longer?

While 90% ship within 3 days & most backorders within 2 weeks, some of our rare art can take awhile to recieve. Our "Help section" cannot speak to each situation. Know that we assume the certain image you seek is VERY dear to you and that you are willing to wait if necessary. Our collection is very unique and the effort it takes to find & provide some loved classics is daunting. To see expected delivery times of our art by "type" look Here. BUT if another image will work for your needs, just check our huge stocked list for those usually here and/or contact us for helpful suggestions. If you prefer not to wait or trade, see here about canceling orders.

Did you make an account? See here about your order status!

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I need Help! What is the best way to reach you?

***** Our most current contact info is always Here. *****
Do not reply to your "confirmation" or use any other email to reach us at this time.

Have you not heard/gotten anything from us? Check your spam for the store's confirmation email sent minutes after purchase. Then check it or your account info in store to make sure its correct. Lastly if theres a problem, we surely have called but rarely leave messages as too often have revealed a gift. Please reach us as above if concerned!

Very Late Orders- If your order is over 30 days old and its not a special order item, there is something seriously amiss.. make sure you know whats up! Just contact us!